Browse F.A.Q. Topics
care and maintenance
Should my sand products have variations in the wood?Wood is a natural living material: imperfections, as well as knots, are the beauty and personality of the material. At sand we appreciate the story and life of each part of the wood.
How will sunlight affect my sand wooden products?Colors may change if the wood or lacquered surfaces are exposed to the sun for long periods of time.
Should I use wax or oil on my sand wooden products?After long use, we suggest applying natural wood wax or oil, directly on wood surface.
Should I use abrasive cleaners on my sand furniture?
We suggest avoiding any abrasive detergent, cloth or sponge to remove dirt.
What should I use to clean my wooden products from sand?Wipe clean with a damp cloth and remove excess water. Moisture can crack and stain. sand wood products are made to last lifetime and they age well with scratches and children’s engraved names on them.
What countries do you ship to?Currently we are shipping to many locations in Europe, The Russian Federation, Oceania, North America, and Asia. Read more at Delivery & Returns.
Can I track my order with you?Yes, please enter your details on our Order Tracking page.
Can I cancel my order?If you need to cancel your order for any reason and it has not been shipped out yet, you may do so by sending us an email at: firstname.lastname@example.org.
Do I have to pay customs or import duties?It is possible and it depends on your country's requirements. Read more at Delivery & Returns.
Will you ship to a PO box?It is not possible to make a delivery to a PO box. Read more at Delivery & Returns.
How long does it take to receive an order?Usually within 3-7 working days, depending on the country. Read more at Delivery & Returns.
Why didn’t I receive my order or shipping confirmation email?If you haven’t received your shipping confirmation, it is likely your order hasn’t been shipped yet. Orders are normally sent within 1-2 working days after receipt of your order, but delays can occur. It is also possible that your order was shipped and the notification wasn’t sent due to a technical error. If it has been more than 8 days since you placed your order, please email us. If you didn’t receive an order confirmation email, don’t place a new order until you are sure the order didn’t go through. Otherwise you may end up with a duplicate order. Please contact customer service in order to verify if we have received your order.
What should I do if I receive a damaged product or I have received the wrong product?We want all our customers to receive high quality products. If the product you have received is damaged or you have received a wrong product, please read our instructions on what to do here: Delivery & Returns
What if I haven’t received all the products I ordered?If you haven’t received all the products you ordered, please contact our customer service via email with your order number.
What currency do you use in the online shop?Our prices are listed in US Dollars. Read more at Payments.
Do you use PayPal?We do accept payment via your PayPal account and process credit cards using PayPal. Read more at Payments.
Which credit cards do you accept?We accept VISA, Mastercard, American Express and Discover credit cards. See more about this at Payments.