delivery questions

  • What countries do you ship to?

    Currently we are shipping to many locations in Europe, The Russian Federation, Oceania, North America, and Asia. Read more at...

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  • Can I track my order with you?

    Yes, please enter your details on our Order Tracking page.

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  • Can I cancel my order?

    If you need to cancel your order for any reason and it has not been shipped out yet, you...

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  • Do I have to pay customs or import duties?

    It is possible and it depends on your country’s requirements. Read more at Delivery & Returns.

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  • Will you ship to a PO box?

    It is not possible to make a delivery to a PO box. Read more at Delivery & Returns.

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  • How long does it take to receive an order?

    Usually within 3-7 working days, depending on the country. Read more at Delivery & Returns.

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  • Why didn’t I receive my order or shipping confirmation email?

    If you haven’t received your shipping confirmation, it is likely your order hasn’t been shipped yet. Orders are normally...

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  • What should I do if I receive a damaged product or I have received the wrong product?

    We want all our customers to receive high quality products. If the product you have received is damaged or...

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  • What if I haven’t received all the products I ordered?

    If you haven’t received all the products you ordered, please contact our customer service via email with your order...

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